Layoff News

Date:   13th March 2010 (Saturday)
Time:   10 AM - 2 PM  [Please make sure you are at the venue on time].
Venue:
Balvantray Mehta Vidya Bhawan
Masjid Moth, Greater Kailash Part - II
Opposite W-120, New Delhi - 110048
Landmark:  Near Savitri Cinema

About Servion
Servion specializes in Customer Interaction Management (CIM) solutions that help organizations design and deliver superior experience for their customers. With its expertise spread across consulting, implementing and managing CIM solutions and technologies. Servion enhances the effectiveness and efficiency of customer interactions for over 400 enterprises across 41 countries. On an average, Servion’s solutions handle over 7 billion interactions every year across multiple channels and industry verticals, positively impacting customer satisfaction and contact profitability.

Position 1 : Cisco L2 resource (IVR & CTI)
Experience:  2+ years
Skills :

1. CCNA certification is Must.
2. Possess strong troubleshooting skills & implement fixes / workarounds to restore operations with a high TAT
3. Implementing changes in a Cisco environment.
4. knowledge & understanding of Networking for a Cisco deployment
5. Flexibility to work in a 24 x 7 environment.
6. Cisco Gateways,Call Manager.

Preference will be given to those

1. Working with Cisco TAC & Cisco L3 towards problem escalation / resolution or deploying changes
2. With Knowledge of ICM Scripting and implementation of changes
3. Having Cisco CCVP certification

Position 2: Cisco L1 resource (IVR & CTI)
Experience:  1+ years

Skills :

1. CCNA certification is Must.   
2. Implementing changes in a Cisco environment.
3. Flexibility to work in a 24 x 7 environment.
4. knowledge & understanding of Networking for a Cisco deployment

Note:  Please carry the following with you for the walkin
1.  Update resume
2.  Passport size photograph (1)
3. Previous 3 months salary slips