CISCO L1/L2 Engineers for Servion - 13th March 2010 - 10 AM - 2 PM at Servion Global Solutions, in NCR - Mar 10, 2010
Wednesday, March 10, 2010 19:52Date: 13th March 2010 (Saturday)
Time: 10 AM - 2 PM [Please make sure you are at the venue on time].
Venue:
Balvantray Mehta Vidya Bhawan
Masjid Moth, Greater Kailash Part - II
Opposite W-120, New Delhi - 110048
Landmark: Near Savitri Cinema
About Servion
Servion specializes in Customer Interaction Management (CIM) solutions that help organizations design and deliver superior experience for their customers. With its expertise spread across consulting, implementing and managing CIM solutions and technologies. Servion enhances the effectiveness and efficiency of customer interactions for over 400 enterprises across 41 countries. On an average, Servion’s solutions handle over 7 billion interactions every year across multiple channels and industry verticals, positively impacting customer satisfaction and contact profitability.
Position 1 : Cisco L2 resource (IVR & CTI)
Skills :
- Has hands on experience min 2 years working on Cisco Gateways, CVP Servers, UCCE (ICM, IPCC, Router, Logger), PGW, ITP Routers including configuration & troubleshooting.
- Possess strong troubleshooting skills & implement fixes / workarounds to restore operations with a high TAT
- Working with Cisco TAC & Cisco L3 towards problem escalation / resolution or deploying changes
- Knowledge of ICM Scripting and implementation of changes
- Strong knowledge & understanding of Networking for a Cisco deployment
- Implementing changes in a Cisco environment.
- Flexibility to work in a 24 x 7 environment.
- Cisco CCVP certification will be an added advantage
- CCNA certification is Must.
- Configuring Cisco Call Managers in clusters, Publisher & Subscribers in group for load balancing
- Setting up regions, Device Pools, Partitions and Calling Search Space, route Patterns
Position 2: Cisco L1 resource (IVR & CTI)
Skills :
- Has hands on experience min 1 year working on Cisco Gateways, CVP Servers, UCCE (ICM, IPCC, Router, Logger), troubleshooting.
- Possess strong troubleshooting skills & implement fixes / workarounds to restore operations with a high TAT
- Working with Cisco TAC & Cisco L3 towards problem escalation / resolution or deploying changes
- Strong knowledge & understanding of Networking for a Cisco deployment
- Implementing changes in a Cisco environment.
- Flexibility to work in a 24 x 7 environment.
- CCNA certification is Must.
Note: Please carry the following with you for the walkin
1. Update resume
2. Passport size photograph (1)
3. Previous 3 months salary slips
| Job Function | : Technical Support |
| Industry | : Information Technology and Services |
| Role | : L1 / L2 Engineers |
| Job Type | : Full Time |
| Qualification | : BE/BTech |
| Experience | : 1 - 5 (Yrs) |
| Telecommute | : No |
| Green job | : No |
| Vacancies | : 20 |
About the company :
Servion Global Solutions is an Indian MNC and a CMM level 4 company.
Servion specializes in Customer Interaction Management (CIM) solutions that help organizations design and deliver superior experience for their customers. With its expertise spread across consulting, implementing and managing CIM solutions and technologies, Servion enhances the effectiveness and efficiency of customer interactions for over 400 enterprises across 41 countries. On an average, Servion’s solutions handle over 7 billion interactions every year across multiple channels and industry verticals, positively impacting customer satisfaction and contact profitability.
We are an advanced technology partner for Avaya, Nortel and Cisco. Our customers are Telecom and Banking majors like Vodafone, Idea, Citibank and HDFC to name a few.
